We take complaints about our work, staff and levels of service very seriously. If you are dissatisfied, please follow the below process for raising a formal complaint:

Stage 1 If you are unhappy with our service and wish to make a complaint, please contact us either by telephone (01452 712021), by email (helpdesk@ae-fire.co.uk) or write to us. You will receive an acknowledgement within 24 hours and we will then respond to your complaint within a further two working days. If the complaint is of an urgent nature we would recommend that you contact us by telephone for a more immediate response.

Stage 2 If you are unhappy with the response or the way in which you have been dealt with, please contact our Customer Services Manager by telephone or email (vicky.gabb@ae-fire.co.uk) who will investigate your complaint further. The Customer Services Manager will liaise with the necessary manager and will respond within a further three working days.

Stage 3 If you are still dissatisfied with our response, we will arrange for our Managing Director to contact you directly either by email, telephone or in person.

Written complaints are logged and will be allocated a unique complaint reference number.

Vicky Gabb,
Customer Services ManagerĀ 
A&E Fire & Security
Unit 4 Bamfurlong Industrial Park
Staverton
Cheltenham
Gloucestershire
GL51 6SX