Complaints
We take complaints about our work, staff, and levels of service very seriously. If you are dissatisfied, please follow the process below to raise a formal complaint:
Stage 1 If you are unhappy with our service and wish to make a complaint, please contact us by telephone (01452 712021), email (helpdesk@ae-fire.co.uk), or write to us. You will receive an acknowledgment within 24 hours, and we will respond to your complaint within an additional two working days. If your complaint is urgent, we recommend contacting us by telephone for a more immediate response.
Stage 2 If you are not satisfied with our response or the way your complaint has been handled, please reach out to our Customer Services Manager by telephone or email (miles.dixon@ae-fire.co.uk). The Customer Services Manager will investigate your complaint further and will respond within three working days.
Stage 3 If you are still dissatisfied with our response, we will arrange for our Managing Director to contact you directly either by email, telephone or in person.
Complaints are logged and will be allocated a unique complaint reference number.
Miles Dixon
Customer Services Manager
A&E Fire & Security
Unit 4 Bamfurlong Industrial Park
Staverton
Cheltenham
Gloucestershire
GL51 6SX
