Team

I have worked at A&E Fire and Security since I was 16 years old, starting as a Trainee. I attended University at 18, but I still worked as an Engineer during all my holidays. I really enjoyed working onsite with the customer, but after completing University I choose to progress to a Business Development role, surveying for existing customers and meeting new customers. I progressed further into Fire Risk Assessing, then to General Manager which led to my role today as Managing Director. I still really love working with my Engineers onsite and meeting our customers to ensure they are always safe and well looked after.

Claudia is the backbone of the company’s fleet and administration systems, keeping the business running smoothly around the clock.

I joined A&E as the Fire Risk Assessment and Training Coordination Manager in November 2020. My role involves the overseeing of all Fire Risk Assessors and Training activities; including communicating with customers to schedule appointments in line with their requirements, generating and following up on customer quotations and ensuring completed reports and certificates are submitted accurately and in a timely manner. I’ve also been involved in the creation and submission of Fire Risk Assessment specific tenders and the development of a new website.

I joined A&E as the Fire Risk Assessment and Training Coordinator in May 2021 and since then my role has evolved to Senior Operations Coordinator. My role involves the overseeing of all Fire Risk Assessments, Training, End Point Assessments, Quality and Hire activities; including communicating with customers to schedule appointments in line with their requirements, generating and following up on customer quotations and ensuring completed reports and certificates are submitted accurately and in a timely manner.

I started working at A&E in September 2021. My role is Finance Manager. I manage the day to day finances of the company and liaise with customers and suppliers if any issues arise. I am also responsible for the monthly payroll for the company and ensuring all staff get paid on pay day!

I had worked within the Gloucestershire Fire & Rescue service for 18 years and another 17 years within the Airport Fire service, before I decided to retire and become Fire Safety Trainer for A&E. My day to day includes either driving to different locations across the UK or carrying out Fire Training at our Cheltenham premises. My days are always varied due to changing location, as well as the different courses that I provide.

He has acquired the following qualifications:

• Level 2 safe airside operations (Airports)
• IQ level 3 Award in preparing to Teach in the lifelong Learning Sector (QCF)
• Edexcel Level 3 Award in Assessing candidates in a range of methods
• Fire Safety Management

Brian has been delivering training for over 30 years’ during his career in the UK Fire Service and served in the Parachute Regiment

Below is a selection of some of his acquired qualifications:

• BTEC Level 4 in Education & Training
• PTLLS Certificate in Education & Training 
• Level 5 Institute of Leadership & Management
• Fire Service Exams up to Station Manager level

Tracey has 29 years experience working within Gloucestershire Fire & Rescue service as a Firefighter, Leading firefighter and watch manager. Within this time Tracey spent 3 years working as an instructor training personnel from Avon, Gloucestershire, Devon and Somerset.

• BTEC Level 4 in Education & Training – CTTLS
• Fire Behaviour Instructor
• Breathing Apparatus Instructor 
• Level 3 Institute of Leadership & Management
• Institution of Occupational Safety and Health (IOSH)

I started working for A&E in September 2014, and since then I have carried out various roles and had different responsibilities. The first 4 years I was involved in the Installation department, and two years ago moved across to maintenance. My main tasks are surveying and quoting Maintenance and Services to both new and existing customers, along with service works and Installation works.

I joined A&E in January 2022 , following 22 years at my previous workplace. My background is 15 years as an engineer Installing Fire, CCTV Intruder and Access control systems,  followed by 8 years in the surveying side of the Fire and Security industry. The Fire and Security Surveyor role is varied from office based to on the road surveying jobs and projects for customers new and old. I enjoy the interaction with customers and creating the solutions for their business/Domestic needs.

I have worked as a Surveyor at A&E Fire and Security since January 2022. I have 15 years of experience in the fire and security industry, and a further 15 years of sales experience. I enjoy meeting new and existing Customers and helping them with designing and maintaining their fire and security systems.

I am a Fire and Security Surveyor at A&E Fire and Security, carrying out site surveys for both new installations and maintenance contracts. With experience spanning fire alarms, emergency lighting, fire extinguishers, CCTV, door access control and intruder alarms, I ensure every site assessment is thorough and every recommendation is tailored to the client’s needs, helping customers stay safe, compliant and protected.

I work with new and existing customers on their fire and security requirements, carrying out site surveys and preparing quotations. My day-to-day is a mix of surveys, customer calls and quotes, coordinating with our technical and service teams to get jobs booked in.

I produce PAS 79 fire risk assessments for premises falling within the scope of the Fire Safety Order and other fire-related legislation, mainly dealing with complex and high-risk premises. I advise customers on both life safety and property protection measures, provide technical back-up for the Fire Risk Assessment Team to keep them up to date with current standards, and carry out verification of Fire Risk Assessments to comply with BAFE SP205. I also advise our Surveyors on the appropriate category of fire alarm systems.

I am a highly experienced, qualified Fire Risk Assessor and have worked on a wide range of complex and unique customer projects throughout my career.

I joined A&E in October 2022 as a Field Engineer. I now support and lead the Lead Engineers and wider engineering team, mostly site-based, making sure work is planned, delivered to standard and reviewed. I act as the link between customers, the engineering team and senior management.

I have been a part of the A&E family since 1998, when I joined as a Trainee Engineer straight from school. I worked for the company for 10 years, before moving away to Cambridge; as soon as I moved back to the area, I returned to A&E. I am now a Team Leader and I love spending my time with my Engineers and our Customers.

I joined A&E in October 2024 as a trainee service engineer. As Lead Engineer, I’m responsible for leading and supporting our engineering team while continuing to work hands-on in the field. I help make sure our jobs are planned and delivered safely, efficiently and to a high standard, while providing technical support, solving problems and helping engineers develop their skills and confidence. I’ve also spent almost 20 years in the fire service, including operational and leadership roles, which has given me a strong focus on safety, teamwork, communication and making good decisions under pressure. No two days are really the same — I could be supporting an engineer with a technical issue, reviewing jobs and productivity, working with the coordination team to plan upcoming work, dealing with customers, or getting out on site to mentor and support the team.

As Bristol Lead Engineer, I work alongside the team while still carrying out my own day-to-day engineering duties. I provide technical support when needed and help make sure work is completed to a good standard, tested correctly and reported properly. I also carry out surveys and assist with quotes where required, as well as dealing with more technical jobs and issues that may need additional experience. A big part of my role is maintaining good engineering standards within the Bristol team, helping the other engineers develop and making sure we’re providing a good service to our customers.

I assist with the management of the installation team, and help with security installations where appropriate. I also provide in-house technical support on security systems across the installation and service teams.

With over 25 years’ experience in the fire alarm industry, I specialise in the installation, maintenance and fault-finding of fire alarm systems. Every day brings a different challenge, from installing new systems and testing equipment to diagnosing faults and ensuring systems operate safely and reliably. I take pride in delivering a professional, thorough service and keeping customers’ properties protected.

I started working for A&E as a trainee, progressing through the service team to become one of the service leads. Throughout my time at A&E I have been involved in internal training and NVQ assessing at our Bristol training centre before moving on to join the technical team.

With decades of experience in fire and security, I have worked in the field across a huge range of projects, bringing hands-on technical expertise to everything I do.

I started at A&E in 2021 as a trainee engineer and quickly worked my way up to become the Bristol Team Lead. I love working as part of a team and enjoy motivating, encouraging and training the upcoming engineers.

I manage customer projects from initial survey through to installation completion, coordinating requests and works from start to finish to keep every job on track.

I started working at A&E in September 2018, having previously worked within logistics at an Events company. I plan and coordinate all our service engineers’ diaries, booking fire and security maintenance visits for our wide range of customers in the most efficient way possible. My role is very fast-paced, with the engineer’s diary changing constantly to meet our customers’ needs and requirements. I thoroughly enjoy working as part of a hardworking team in a friendly environment, supporting our customers wherever I can.

With decades of experience as a fire and security expert, I bring hands-on technical expertise to everything I do.

I am proud to say I started here at the end of the last century! My role is customer service; helping customers with any queries, ensuring our team uphold the minimum standards laid out and expected from everyone, which includes fleet and on-site audits.

I started at A&E in September 2017, and was temporarily on Service covering maternity leave. After that, I became full-time and permanently on Service. I then moved over to the Service and Invoicing team in June 2020.

I started in December 2016, I look after our biggest customer Green square Accord. Each job generates an Inspection and a Certificate, and this is what I need to send through by the last day of the Month. I liaise via email and telephone directly with GS staff, and request Order No’s and process Call-outs for them too. I also maintain, report and close jobs and upload our Certificates, plus Photo evidence of faulty lights, smoke vents etc.

I am responsible for the administration of alarm monitoring services, acting as a key point of contact for customers from initial installation through to ongoing service management. I ensure customers’ monitoring accounts are accurately maintained and that keyholder and contact details are kept up to date, so the correct people are contacted promptly in the event of an alarm activation. My responsibilities also include processing monthly customer invoices for alarm monitoring services, managing incoming calls to the business, and directing enquiries to the right department or member of staff.

Rebecca manages key accounts and defect quote handling, ensuring existing customers get a fast, well-coordinated response to any issues raised on their contracts. Joining the team on 21 September — full profile coming soon.